Return and Exchange Policy

Fast returns at delivery to ensure your pastries are fresh and as expected!

1. Return & Exchange Method

– For online orders: Banhoibanh supports returns/exchanges directly at the delivery location.

2. Return & Exchange Policy

In case of incorrect or missing products:

For fresh pastries (made the same day):
Please carefully check upon receipt. Due to the short shelf life and perishable nature of fresh products, we do not accept complaints after the customer has received the goods.

If the product does not match the description:

For fresh pastries:
We accept returns/exchanges if the pastry:
– Is damaged, deformed, or does not match the ordered design.
– Shows signs of spoilage or unusual odor upon delivery.

For frozen pastries:
We accept returns/exchanges if:
– The pastry is completely thawed and no longer meets quality standards.
– The packaging is torn, dirty, or not intact upon delivery.

For quality issues after use or other complaints:
Please take photos of the product and send a message via Banhoibanh Fanpage.
Our customer service team will receive and handle the complaint according to our specific policy.

Refund upon return/exchange:
After agreement with the customer, Banhoibanh will:
– Refund via bank transfer (preferably Vietcombank account).
– Or credit the amount to your next order if requested.

3. Return & Exchange Instructions

– Please contact us via:
Hotline: 0866 364 630
Inbox Banhoibanh Fanpage

– Our support team will receive your information, schedule handling time, and provide a specific solution for each case.

Banhoibanh is committed to providing a safe, transparent, and reputable online shopping experience for French pastries and fresh bakery products.