Valued Customer

A. LOYAL CUSTOMERS

For in-store customers: Our staff will assist in registering your membership information once you complete your first purchase receipt.
For online customers: When you place your first order on the Cái Lò Nướng page, the system will automatically create a member account for you based on the phone number used for ordering

B. MEMBER / VIP POLICY

Members shopping on the Banhoibanh Online Website can participate in our sales accumulation program as follows:

Customers with accumulated purchases of 800,000 VND become MEMBER.
Benefits:
• Free shipping for inner-city orders up to 30,000 VND
• Priority during birthday week with a 15% discount voucher
Customers with accumulated purchases from 1.5 million to under 2.5 million VND become VIP SILVER.
Benefits:
• Always 10% off
• Free shipping for inner-city orders up to 30,000 VND
• Priority during birthday week with a 15% discount voucher
Customers with accumulated purchases from 2.5 million to under 5 million VND become VIP GOLD.
Benefits:
• Always 10% off
• Free shipping for inner-city orders up to 40,000 VND
• Priority during birthday week with a 20% discount voucher
Customers with accumulated purchases of 5 million VND or more become VIP DIAMOND.
Benefits:
• Always 15% off
• Free shipping for all inner-city orders
• Priority during birthday week with a 20% discount voucher

{"id":67219,"name":"Valued Customer","desc":"Join Banhoibanh membership &ndash; earn points, enjoy exclusive perks, and get special birthday gifts!<\/p>\n","content":"<h3 data-end=\"154\" data-start=\"128\">A.&nbsp;LOYAL CUSTOMERS<\/strong><\/h3>\n\n<ul data-end=\"488\" data-start=\"156\">\n\t<li data-end=\"295\" data-start=\"156\">\n\tFor in-store customers: Our staff will assist in registering your membership information once you complete your first purchase receipt.<\/p>\n\t<\/li>\n\t<li data-end=\"488\" data-start=\"296\">\n\tFor online customers: When you place your first order on the&nbsp;C&aacute;i L&ograve; Nướng<\/strong>&nbsp;page, the system will automatically create a member account for you based on the phone number used for ordering&nbsp;<\/p>\n\t<\/li>\n<\/ul>\n\nB.&nbsp;MEMBER \/ VIP POLICY<\/strong><\/p>\n\nMembers shopping on the&nbsp;Banhoibanh Online Website<\/strong>&nbsp;can participate in our sales accumulation program as follows:<\/p>\n\n<ul data-end=\"1619\" data-start=\"644\">\n\t<li data-end=\"857\" data-start=\"644\">\n\tCustomers with accumulated purchases of&nbsp;800,000 VND<\/strong>&nbsp;become&nbsp;MEMBER<\/strong>. \n\tBenefits:<\/strong> \n\t&bull; Free shipping for inner-city orders up to 30,000 VND \n\t&bull; Priority during birthday week with a 15% discount voucher<\/p>\n\t<\/li>\n\t<li data-end=\"1122\" data-start=\"859\">\n\tCustomers with accumulated purchases from&nbsp;1.5 million to under 2.5 million VND<\/strong>&nbsp;become&nbsp;VIP SILVER<\/strong>. \n\tBenefits:<\/strong> \n\t&bull; Always 10% off \n\t&bull; Free shipping for inner-city orders up to 30,000 VND \n\t&bull; Priority during birthday week with a 15% discount voucher<\/p>\n\t<\/li>\n\t<li data-end=\"1383\" data-start=\"1124\">\n\tCustomers with accumulated purchases from&nbsp;2.5 million to under 5 million VND<\/strong>&nbsp;become&nbsp;VIP GOLD<\/strong>. \n\tBenefits:<\/strong> \n\t&bull; Always 10% off \n\t&bull; Free shipping for inner-city orders up to 40,000 VND \n\t&bull; Priority during birthday week with a 20% discount voucher<\/p>\n\t<\/li>\n\t<li data-end=\"1619\" data-start=\"1385\">\n\tCustomers with accumulated purchases of&nbsp;5 million VND or more<\/strong>&nbsp;become&nbsp;VIP DIAMOND<\/strong>. \n\tBenefits:<\/strong> \n\t&bull; Always 15% off \n\t&bull; Free shipping for all inner-city orders \n\t&bull; Priority during birthday week with a 20% discount voucher<\/p>\n\t<\/li>\n<\/ul>\n","image_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/images\/Canel%C3%A9\/1.jpg","image_thumb_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/thumb_images\/Canel%C3%A9\/1.jpg","tags":["Valued Customer"],"count_view":0,"seo_name":"valued-customer","date_update":0,"date_created_format":1752640983,"meta_title":"Valued Customer","meta_desc":"","meta_keyword":"Valued Customer","price":false,"price_final":false,"icon_svg":"","qr_code":"https:\/\/banhoibanh.id.vn\/valued-customer","title_page":"Our Services","relate_object_id":67219,"company_logo":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/files\/Preview.png?t=1747131284","company_name":"Banhoibanh","company_email":"phogngoo061205@gmail.com","company_phone":"0866364630","company_address":"08 Nguyen Van Trang, Ben Thanh Ward, District 1, Ho Chi Minh City","company_fax":"","date_now":1778321687,"company_tags":["Bánh ngọt","bánh","bánh sừng trâu","bánh gato","gato","bánh gato mousse","mousse"],"search_keyword":null,"facebook_comment":"https:\/\/banhoibanh.id.vn\/valued-customer","breadscrumb":[{"url":"https:\/\/banhoibanh.id.vn","name":"Home Page","icon":"","active":false},{"url":"https:\/\/banhoibanh.id.vn\/our-services","name":"Our Services","icon":"","active":false},{"url":"https:\/\/banhoibanh.id.vn\/khach-hang-than-thiet","name":"Khách Hàng Thân Thiết","icon":"","active":true}],"list_products_tmp":[],"list_section":[{"id":605762,"name":"SECTION-283429","seo_name":"#w30s-section-605762","url":"#w30s-section-605762"},{"id":605765,"name":"MENU-HEADER","seo_name":"#w30s-section-605765","url":"#w30s-section-605765"},{"id":605766,"name":"SECTION-286039","seo_name":"#w30s-section-605766","url":"#w30s-section-605766"},{"id":605784,"name":"SECTION-286389","seo_name":"#w30s-section-605784","url":"#w30s-section-605784"},{"id":626156,"name":"Chân Trang - Footer 05","seo_name":"#w30s-section-626156","url":"#w30s-section-626156"}],"type_page":19,"id_page":416678,"widget_14343196":{"content_data":[{"id":80817,"title":"American","code":"us","is_expires":false,"is_active":0},{"id":80816,"title":"Tiếng Việt","code":"vn","is_expires":false,"is_active":1}]},"widget_14343230":{"content_data":{"content":""}},"widget_14343235":{"content_data":[{"id":80817,"title":"American","code":"us","is_expires":false,"is_active":0},{"id":80816,"title":"Tiếng Việt","code":"vn","is_expires":false,"is_active":1}]},"widget_14343233":{"content_data":{"content":"Search"}},"widget_14343208":{"content_data":{"content":""}},"widget_14343221":{"content_data":{"content":"Tổng tiền:"}},"widget_14343224":{"content_data":{"content":"Giỏ hàng"}},"widget_14343199":{"content_data":{"content":""}},"widget_14343225":{"content_data":{"content":"Thanh toán"}},"widget_14343215":{"content_data":{"price_final":""}},"widget_14343219":{"content_data":{"content":""}},"widget_14343226":{"content_data":{"content":"Tra cứu đơn hàng"}},"widget_14341789":{"content_data":{"content":"Tags:<\/p>\n"}},"widget_14341792":{"content_data":{"content":"Dịch vụ khác:"}},"widget_14341783":{"content_data":{"content":"Chia sẻ:<\/p>\n"}},"widget_14341799":{"content_data":{"content":"Danh mục dịch vụ"}},"widget_14341802":{"content_data":{"content":"Tin mới nhất"}},"widget_14713975":{"content_data":{"content":"Contact Information<\/span><\/span>"}},"widget_14713978":{"content_data":{"content":""}},"widget_14713981":{"content_data":{"content":""}},"widget_14713984":{"content_data":{"content":""}},"widget_14713988":{"content_data":{"content":"PRODUCTS"}},"widget_14713990":{"content_data":{"content":"Tiêu đề"}},"widget_14713991":{"content_data":{"content":"JHIJ"}},"widget_14713992":{"content_data":{"content":"&nbsp;CUSTUMER SERVICE"}},"widget_14714194":{"content_data":{"content":"DỊCH VỤ"}},"widget_14714195":{"content_data":[{"id":67222,"name":"To order","desc":"Banhoibanh &ndash; Handcrafted French pastries, rich in butter, full of flavor. Order 8 hours ahead, same-day delivery!<\/strong><\/p>\n","content":"Dưới đ&acirc;y l&agrave; bản dịch tiếng Anh chuy&ecirc;n nghiệp cho th&ocirc;ng tin đặt h&agrave;ng của&nbsp;Cửa h&agrave;ng b&aacute;nh Ph&aacute;p Banhoibanh<\/strong>:<\/p>\n\n<hr \/>\n<h2>????????&nbsp;Banhoibanh &ndash; French Pastry Shop<\/strong><\/h2>\n\n<h3>1.&nbsp;Order Timeframe<\/strong><\/h3>\n\n&bull; Orders must be placed at least&nbsp;8 hours in advance<\/strong>&nbsp;of your desired delivery time.<\/p>\n\n<h3>2.&nbsp;How to Order<\/strong><\/h3>\n\n&bull; Visit our website:&nbsp;<a href=\"http:\/\/www.banhoibanh.com\/\">www.banhoibanh.com<\/a> \n&bull; Select your favorite items, quantity, and add any special notes (if needed). \n&bull; Confirm your order and pay a&nbsp;50% deposit<\/strong>&nbsp;to complete your booking.<\/p>\n\n<h3>3.&nbsp;Payment Methods<\/strong><\/h3>\n\n&bull; We accept the following payment options: \n✅ Bank transfer \n✅ Pay the remaining 50%&nbsp;upon delivery<\/strong>&nbsp;(applicable within Ho Chi Minh City only)<\/p>\n\n<h3>4.&nbsp;Order Confirmation &amp; Cancellation<\/strong><\/h3>\n\n&bull; Your order is only confirmed once you receive a&nbsp;confirmation email or message<\/strong>&nbsp;from our system. \n&bull;&nbsp;Cancellation policy:<\/strong>&nbsp;Please notify us&nbsp;at least 5 hours in advance<\/strong>&nbsp;(not applicable for custom cakes).<\/p>\n\n<h3>5.&nbsp;Customer Support Hotline<\/strong><\/h3>\n\n????&nbsp;0866 364 630<\/strong>&nbsp;(Available daily from 8:00 AM &ndash; 8:00 PM)<\/p>\n\n<hr \/>\nNếu bạn cần một phi&ecirc;n bản ngắn gọn hơn để in l&ecirc;n menu, bao b&igrave;, hoặc d&ugrave;ng tr&ecirc;n mạng x&atilde; hội, m&igrave;nh c&oacute; thể r&uacute;t gọn lại theo y&ecirc;u cầu nh&eacute;!<\/p>\n","image_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/images\/Canel%C3%A9\/3.jpg","image_thumb_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/thumb_images\/Canel%C3%A9\/3.jpg","tags":"To order","count_view":0,"seo_name":"to-order-1751097795","date_update":0,"date_created_format":"1752640568","meta_title":"To order","meta_desc":"","meta_keyword":"To order","price":false,"price_final":false,"icon_svg":"","qr_code":"https:\/\/banhoibanh.id.vn\/to-order-1751097795"},{"id":67220,"name":"Delivery","desc":"Fast delivery by our in-house team &ndash; ensuring your pastries arrive fresh and perfect!<\/strong> \nFree delivery within 10km, with real-time tracking until your order is in your hands.<\/strong><\/p>\n","content":"&nbsp;<\/p>\n\nTo ensure products are delivered in the shortest time while maintaining optimal quality, Banhoibanh&nbsp;operates with a dedicated in-house delivery team. This team exclusively handles orders placed through our official website and social media platforms such as Facebook, Instagram, and TikTok. In addition, we partner with select third-party delivery services experienced in food transportation, known for their stable logistics systems and flexible coordination based on delivery areas and timing throughout the day.<\/p>\n\nTo enhance the shopping experience, we offer free delivery for order within a 10km radius&nbsp;from our production location. For orders beyond 10km, a delivery fee is applied based on distance and preferred delivery time&mdash;calculated transparently and fairly, helping our delivery team maintain operational efficiency.<\/p>\n\nEach delivery is monitored and coordinated by a dedicated staff member, ensuring full control from order confirmation to successful delivery. This approach minimizes issues such as incorrect orders, delays, or reduced product quality due to prolonged transit. Our ultimate goal is to provide a professional, fast, and reliable customer experience in an increasingly competitive e-commerce environment.<\/p>\n","image_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/images\/Canel%C3%A9\/3.jpg","image_thumb_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/thumb_images\/Canel%C3%A9\/3.jpg","tags":"Delivery","count_view":0,"seo_name":"delivery","date_update":0,"date_created_format":"1752640816","meta_title":"Delivery","meta_desc":"","meta_keyword":"Delivery","price":false,"price_final":false,"icon_svg":"","qr_code":"https:\/\/banhoibanh.id.vn\/delivery"},{"id":67219,"name":"Valued Customer","desc":"Join Banhoibanh membership &ndash; earn points, enjoy exclusive perks, and get special birthday gifts!<\/p>\n","content":"<h3 data-end=\"154\" data-start=\"128\">A.&nbsp;LOYAL CUSTOMERS<\/strong><\/h3>\n\n<ul data-end=\"488\" data-start=\"156\">\n\t<li data-end=\"295\" data-start=\"156\">\n\tFor in-store customers: Our staff will assist in registering your membership information once you complete your first purchase receipt.<\/p>\n\t<\/li>\n\t<li data-end=\"488\" data-start=\"296\">\n\tFor online customers: When you place your first order on the&nbsp;C&aacute;i L&ograve; Nướng<\/strong>&nbsp;page, the system will automatically create a member account for you based on the phone number used for ordering&nbsp;<\/p>\n\t<\/li>\n<\/ul>\n\nB.&nbsp;MEMBER \/ VIP POLICY<\/strong><\/p>\n\nMembers shopping on the&nbsp;Banhoibanh Online Website<\/strong>&nbsp;can participate in our sales accumulation program as follows:<\/p>\n\n<ul data-end=\"1619\" data-start=\"644\">\n\t<li data-end=\"857\" data-start=\"644\">\n\tCustomers with accumulated purchases of&nbsp;800,000 VND<\/strong>&nbsp;become&nbsp;MEMBER<\/strong>. \n\tBenefits:<\/strong> \n\t&bull; Free shipping for inner-city orders up to 30,000 VND \n\t&bull; Priority during birthday week with a 15% discount voucher<\/p>\n\t<\/li>\n\t<li data-end=\"1122\" data-start=\"859\">\n\tCustomers with accumulated purchases from&nbsp;1.5 million to under 2.5 million VND<\/strong>&nbsp;become&nbsp;VIP SILVER<\/strong>. \n\tBenefits:<\/strong> \n\t&bull; Always 10% off \n\t&bull; Free shipping for inner-city orders up to 30,000 VND \n\t&bull; Priority during birthday week with a 15% discount voucher<\/p>\n\t<\/li>\n\t<li data-end=\"1383\" data-start=\"1124\">\n\tCustomers with accumulated purchases from&nbsp;2.5 million to under 5 million VND<\/strong>&nbsp;become&nbsp;VIP GOLD<\/strong>. \n\tBenefits:<\/strong> \n\t&bull; Always 10% off \n\t&bull; Free shipping for inner-city orders up to 40,000 VND \n\t&bull; Priority during birthday week with a 20% discount voucher<\/p>\n\t<\/li>\n\t<li data-end=\"1619\" data-start=\"1385\">\n\tCustomers with accumulated purchases of&nbsp;5 million VND or more<\/strong>&nbsp;become&nbsp;VIP DIAMOND<\/strong>. \n\tBenefits:<\/strong> \n\t&bull; Always 15% off \n\t&bull; Free shipping for all inner-city orders \n\t&bull; Priority during birthday week with a 20% discount voucher<\/p>\n\t<\/li>\n<\/ul>\n","image_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/images\/Canel%C3%A9\/1.jpg","image_thumb_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/thumb_images\/Canel%C3%A9\/1.jpg","tags":"Valued Customer","count_view":0,"seo_name":"valued-customer","date_update":0,"date_created_format":"1752640983","meta_title":"Valued Customer","meta_desc":"","meta_keyword":"Valued Customer","price":false,"price_final":false,"icon_svg":"","qr_code":"https:\/\/banhoibanh.id.vn\/valued-customer"},{"id":64320,"name":"Return and Exchange Policy","desc":"Fast returns at delivery to ensure your pastries are fresh and as expected!<\/p>\n","content":"<h3 data-end=\"131\" data-start=\"94\">1.&nbsp;Return &amp; Exchange Method<\/strong><\/h3>\n\n&ndash; For online orders: Banhoibanh supports returns\/exchanges directly at the delivery location.<\/p>\n\n<h3 data-end=\"262\" data-start=\"227\">2.&nbsp;Return &amp; Exchange Policy<\/strong><\/h3>\n\nIn case of incorrect or missing products:<\/strong><\/p>\n\nFor fresh pastries (made the same day):<\/strong> \nPlease carefully check upon receipt. Due to the short shelf life and perishable nature of fresh products, we do not accept complaints after the customer has received the goods.<\/p>\n\nIf the product does not match the description:<\/strong><\/p>\n\nFor fresh pastries:<\/strong> \nWe accept returns\/exchanges if the pastry: \n&ndash; Is damaged, deformed, or does not match the ordered design. \n&ndash; Shows signs of spoilage or unusual odor upon delivery.<\/p>\n\nFor frozen pastries:<\/strong> \nWe accept returns\/exchanges if: \n&ndash; The pastry is completely thawed and no longer meets quality standards. \n&ndash; The packaging is torn, dirty, or not intact upon delivery.<\/p>\n\nFor quality issues after use or other complaints:<\/strong> \nPlease take photos of the product and send a message via Banhoibanh Fanpage. \nOur customer service team will receive and handle the complaint according to our specific policy.<\/p>\n\nRefund upon return\/exchange:<\/strong> \nAfter agreement with the customer, Banhoibanh will: \n&ndash; Refund via bank transfer (preferably Vietcombank account). \n&ndash; Or credit the amount to your next order if requested.<\/p>\n\n<h3 data-end=\"1464\" data-start=\"1421\">3.&nbsp;Return &amp; Exchange Instructions<\/strong><\/h3>\n\n&ndash; Please contact us via: \nHotline: 0866 364 630 \nInbox Banhoibanh Fanpage<\/p>\n\n&ndash; Our support team will receive your information, schedule handling time, and provide a specific solution for each case.<\/p>\n\nBanhoibanh is committed to providing a safe, transparent, and reputable online shopping experience for French pastries and fresh bakery products.<\/p>\n","image_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/images\/2.jpg?t=1750238206","image_thumb_url":"https:\/\/banhoibanh.id.vn\/datafiles\/64333\/upload\/thumb_images\/2.jpg?t=1751095347","tags":"Return and Exchange Policy","count_view":0,"seo_name":"return-and-exchange-policy","date_update":0,"date_created_format":"1752641119","meta_title":"Return and Exchange Policy","meta_desc":"","meta_keyword":"Return and Exchange Policy","price":false,"price_final":false,"icon_svg":"","qr_code":"https:\/\/banhoibanh.id.vn\/return-and-exchange-policy"}]},"widget_14341441":{"content_data":{"content":"Cung cấp bởi P.A Việt Nam"}},"widget_14341443":{"content_data":{"content":"Sản phẩm của"}}}